TraceyTracey

Support

We're here to help

Questions about the add-in, your account, or billing. We read every message.

Contact us

Email us at hello@traceyformulas.com and we'll get back to you. We aim to reply within one business day.

Please include your account email and, where relevant, the version of Excel you're using (Windows or Mac) so we can help faster.

Report an issue

Found a bug or something not working as expected? Email hello@traceyformulas.com with a short description of what you did and what happened. A screenshot is a big help.

Tracey parses formulas locally inside Excel, so no spreadsheet content is sent to us. You never need to share your workbook to get support.

Account and billing

You can manage your subscription, update payment details, and download invoices from your dashboard. For anything else, email us at hello@traceyformulas.com.

Policies

Read our Privacy Policy and Terms of Service for details on how we handle your data and the terms of use.