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Contact us
Email us at hello@traceyformulas.com and we'll get back to you. We aim to reply within one business day.
Please include your account email and, where relevant, the version of Excel you're using (Windows or Mac) so we can help faster.
Report an issue
Found a bug or something not working as expected? Email hello@traceyformulas.com with a short description of what you did and what happened. A screenshot is a big help.
Tracey parses formulas locally inside Excel, so no spreadsheet content is sent to us. You never need to share your workbook to get support.
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You can manage your subscription, update payment details, and download invoices from your dashboard. For anything else, email us at hello@traceyformulas.com.
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